Last updated: March 13, 2026
MyPetTherapist.com (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what data we collect, why we collect it, and your rights — in compliance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and applicable Swiss data protection law (nDSG).
1. Who We Are
MyPetTherapist.com is operated as an independent online service. For privacy inquiries, contact us at:
2. Data We Collect
Account data: Email address, display name, and password (hashed) when you register.
Usage data: Messages you send to Dr. Pawsworth (the AI), session timestamps, and subscription status.
Payment data: We use Stripe for payment processing. We do not store credit card numbers. Stripe’s privacy policy applies to payment data.
Technical data: IP address, browser type, device information, and cookies (see Section 7).
3. How We Use Your Data
We use your data to: (a) provide and improve the Service; (b) send transactional emails (account confirmation, password reset, subscription updates); (c) send onboarding and product emails (you may unsubscribe at any time); (d) prevent fraud and abuse; (e) comply with legal obligations.
4. Legal Basis for Processing (GDPR)
We process your data on the following legal bases: Contract (to provide the Service you signed up for); Legitimate interests (improving the Service, security); Consent (marketing emails — you may withdraw consent at any time); Legal obligation (compliance with applicable law).
5. Data Sharing
We do not sell your personal data. We share data only with trusted service providers who assist in operating the Service:
- Resend.com — transactional email delivery
- Stripe — payment processing
- Anthropic / OpenAI — AI response generation (conversation content may be processed)
- Cloudflare / hosting providers — website infrastructure
- Google Analytics — anonymised website analytics
All providers are bound by data processing agreements and may not use your data for their own purposes.
6. Data Retention
We retain your account data for as long as your account is active. Conversation logs may be retained for up to 12 months for quality and safety purposes. You may request deletion at any time (see Section 8).
7. Cookies
We use cookies to keep you logged in, remember your preferences, and analyse website traffic. Essential cookies are required for the Service to function. Analytics cookies (Google Analytics) are only set with your consent. You can manage cookies in your browser settings at any time.
8. Your Rights
Under GDPR and applicable law, you have the right to: access your personal data; correct inaccurate data; delete your data (“right to be forgotten”); restrict or object to processing; data portability; and to withdraw consent at any time.
To exercise your rights, contact us at: . We will respond within 30 days.
9. International Data Transfers
Our servers are located in the EU/EEA. Where data is transferred to third countries (e.g., US-based AI providers), we ensure appropriate safeguards are in place (Standard Contractual Clauses or equivalent).
10. Children’s Privacy
The Service is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.
11. Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS) and at rest, access controls, and regular security reviews.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on the website. Continued use of the Service after changes constitutes acceptance.
13. Contact & Complaints
For privacy questions or complaints:
If you are in the EU and believe we have not adequately addressed your concern, you have the right to lodge a complaint with your local data protection authority.